Shipping policy

Effective Date: 10/08/2026 At मलmal
we want your shopping experience to be as smooth as possible. Every order is carefully packed and handed over to our trusted delivery partners so your shirts reach you safely and on time.
Please read the following shipping policy before placing your order.
1. ORDER PROCESSING
Once your order is successfully placed, our team will begin processing it. • • • • Orders are usually processed within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working day. During sales, festive seasons, or periods of exceptionally high order volume, processing may take a little longer. Once your order has been dispatched, you will receive your tracking details via WhatsApp, email, or SMS. Please note that the processing time is separate from the delivery time. 2. DELIVERY TIME
After dispatch, your order is generally delivered within 3–7 business days. Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control. Remote and hard-to-reach locations may require additional delivery time.
3. SHIPPING CHARGES
We offer free shipping on all orders across India.
There are no additional shipping charges at checkout. The final amount displayed at checkout is the total amount payable for your order.
4. ORDER TRACKING
Once your order is dispatched, a tracking link or tracking number will be shared with you. You can use the tracking details to check the current status of your shipment. Please allow up to 24–48 hours after dispatch for tracking information to become active.
5. DELIVERY ATTEMPTS
Our courier partners generally make multiple attempts to deliver your order. Please make sure that: • • • Your shipping address is complete and accurate. Your phone number is reachable. Someone is available to receive the package. If an order is returned to us because of an incorrect address, an unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, re-shipping charges may apply.
6. DELAYED ORDERS
While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to: • • • • • • Courier delays Weather conditions Public holidays High order volumes Natural events or other unforeseen circumstances Remote-area delivery restrictions Such delays are outside मलmal's direct control. However, if your order is significantly delayed, please contact us and we will do our best to assist you.
7. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
We carefully pack every order before dispatch. If your order arrives damaged, defective, or significantly different from what you ordered, you must contact us promptly with valid evidence
. A single, continuous, unedited unboxing video is mandatory for any such claim. The video must clearly show:
01 — The sealed package from all sides and angles before opening.
02 — The shipping label and condition of the package.
03 — The package being opened continuously on camera, without cuts, pauses, or edits.
04 — The product and its condition immediately after opening. Claims without adequate unboxing evidence may be rejected. Any evidence that appears edited, incomplete, manipulated, or inconsistent may also result in the claim being rejected.All claims are subject to verification and final review by मलmal.
8. WRONG OR MISSING ITEM If you receive a product that is different from what you ordered, or an item is missing from your package, please contact us at themalmalofficial@gmail.com  within 24/48 hours of delivery.
Please include: • • • • Your order number The required unboxing video Photos of the package and product A brief description of the issue Our team will review the issue and provide the appropriate resolution.
9. CHANGE OF SHIPPING ADDRESS If you need to change your delivery address after placing an order, contact us as soon as possible at themalmalofficial@gmail.com . We can only update the address if the order has not yet been dispatched. Once the order has been handed over to the courier, we may not be able to make changes to the delivery address.
10. INTERNATIONAL SHIPPING Currently, मलmal ships within India only. If we introduce international shipping in the future, the applicable shipping charges, customs duties, taxes, and import fees will be communicated to the customer before placing the order.
11. CONTACT US If you have any questions regarding your shipment, please contact us: मलmal Website: themalmal.co Email: themalmalofficial@gmail.com We’re always happy to help. Thank you for choosing मलmal. 🤍